Giorgia Bijoux Shipping Policy

We offer two main delivery methods:

• Standard home delivery with tracking, which is free with no minimum purchase for all our jewelry.
• Premium home delivery with tracking, which includes Loss/Theft/Damage insurance for parcel transport. This delivery option costs €3.90 for orders from €0 to €99.99 and €6.90 for orders over €100.

Both delivery methods have the same delivery times.

We work exclusively with reliable delivery partners that provide a complete tracking link.

However, unfortunately, it can sometimes happen that some couriers neglect deliveries despite the instructions we give them. To address this issue, we have decided to implement this insurance that protects you against damage, theft (sometimes discovered directly in mailboxes), as well as the loss of your parcel during transport. This insurance allows us to resend the products covered by the guarantee at our expense.

As soon as your order has been shipped, you will receive a shipping confirmation email. This email will provide you with the tracking number(s) for the package(s) in your order, which you can track in real time on our order tracking page.

To track your order, you will need your email address and your order number, or simply the tracking number provided in the shipping confirmation email.

Yes, we ship worldwide.

However, for certain destinations (Africa or certain French overseas territories), shipping costs may be too high to offer you free home delivery.

For these destinations, we reserve the right to cancel your order and will notify you of our decision by email.

Parcels are delivered according to your local post office's procedures and are usually delivered during business hours: Monday to Saturday, from 9 a.m. to 5 p.m.

Please note that it is the customer's responsibility to provide us with a correct and complete delivery address.

If your order has not yet been shipped (often less than 2 days after the order date), we may still be able to change the delivery address. Contact us immediately at support@giorgia-bijoux.com, and we will do our best to update it. Simply send us your corrected address along with your order number, and we will update your information. 

If your order has already been shipped (you have received our shipping confirmation email), then no changes can be made to the order. You will then be responsible for the successful receipt of your package. In this case, we recommend contacting your local post office with the tracking number provided to explain the situation and correct your address before final delivery.

In general, we are not responsible for any packages that are refused, not collected from the local post office, or cannot be delivered to the address provided because you entered an incorrect name or address when placing your order. Please remember to carefully check your address when placing your order.

If your order is incomplete upon receipt of your first package, please do not worry. We sometimes ship orders in multiple/separate packages to allow for faster shipping. This is the case, for example, when the jewelry items come from two different warehouses.

You should therefore receive several tracking numbers in the shipping confirmation email.

Don't worry, most of our items will be left in your mailbox if they are small enough. If the mail carrier cannot access your mailbox or your package is too large, it will be left at your local post office for you to pick up.

In rare cases, the carrier may drop off your package at a pickup point near you. In this event, we will send you all the information you need to collect it.

If your order is marked as delivered on your tracking link but you have not received it, please wait another 48 hours. Sometimes there is a discrepancy between the information provided by the carrier and the actual delivery status.

If you still have not received your package after 48 hours, please contact us at support@giorgia-bijoux.com so that we can help you.

If your tracking number is not recognized on our order tracking page: don't worry, your package is on its way.

Please enter the tracking number again a few days after your first attempt; it should normally be recognized. There may be a slight delay in receiving the information sent by the carrier for your package.

If the tracking number still does not work after further attempts, please contact us at support@giorgia-bijoux.com so that we can help you.