Terms of Return and Refund
Giorgia Bijoux Return and Refund Policy
Return Policy by Product
-For personalized jewelry with initials (without engravings/inscriptions), we offer a 30-day money-back guarantee. If more than 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
To be eligible for return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.
To complete your return, we require a receipt or proof of purchase (the order confirmation email is sufficient).
In some cases, only partial refunds are granted: (if applicable)
* Any item that is not in its original condition, is not in its original packaging, is damaged, or is missing parts for a reason not due to an error on our part.
* Any item returned more than 30 days after its receipt.
-For personalized jewelry with engravings/inscriptions of names: the highly personalized nature of this type of jewelry means we cannot resell it to another customer. Therefore, we do not accept returns or offer refunds.
In the event of a manufacturing defect or an error on our part when engraving your jewelry, please notify us at support@giorgia-bijoux.com within 30 days of receipt so that we can send you a replacement at our expense.
-For gift cards, refunds are not permitted.
Refunds (if applicable)
Once we have received and inspected your return, we will send you an email to let you know that we have received the returned item. We will also let you know whether your refund has been approved or denied.
If approved, your refund will be processed, and your credit card or original payment method will be automatically credited within a few days.
Delayed or Missing Refunds (if applicable)
If you have not yet received your refund, first check your bank account.
Then contact your credit card company, as it may take some time for your refund to officially appear.
Next, contact your bank. A refund often takes time to process before it appears.
If you have completed all these steps and still have not received your refund, contact us at support@giorgia-bijoux.com
Exchanges (if applicable)
We only replace items that were originally defective or damaged. If you need to replace yours with the same item, please email us at support@giorgia-bijoux.com so we can send you the return address.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive store credit for the equivalent value of the returned item. Once we receive the returned item, a gift card will be sent to you by email.
If the item was not marked as a gift at the time of purchase, or if the person who sent the gift had the order shipped to them to give to you later, we will issue the refund to them, and they will know that you returned their gift.
Shipping
To return your product, you must contact us at support@giorgia-bijoux.com so we can send you the return address.
You are responsible for the shipping costs associated with returning your item. These costs are non-refundable. In the event of an order refund, any loss, theft, or damage insurance purchased with the order will not be refunded.
Depending on where you live, the delivery time for your exchanged product may vary.
If you are shipping an item worth more than €75, we recommend using a shipping service with tracking or insuring your shipment. We cannot guarantee that we will receive the returned item.