Order

  • Once your payment has been accepted, you will be redirected to a payment confirmation page. Within the next few minutes, you will receive an order confirmation email summarizing your order details.

    If you have not received this email, please check your email account's spam folder. If necessary, please contact our team at support@giorgia-bijoux.com with the date and amount of the order.

  • If your order has not yet been shipped, you can cancel it free of charge. Simply contact us by email at support@giorgia-bijoux.com with your order number, first and last name, and your request to cancel.

    If your order has been shipped and contains only jewelry without engravings/personalized names (for example, jewelry with initials), you can cancel it once you receive the order. The product must be returned to us. See our return policy. In this case, return shipping costs will be at your expense.

    For personalized jewelry with engravings/personalized names, cancellation after shipping is unfortunately not possible, and no refund can be issued.

  • Yes, if you wish to purchase a large quantity of products from us, you can do so directly on our online store. Please contact us in advance at support@giorgia-bijoux.com to ensure that we have sufficient stock and to obtain an exclusive discount.

  • We can only modify orders that have not yet been prepared for shipping.

    To make changes to your order, please contact us promptly at support@giorgia-bijoux.com

  • We are sorry that you have not received our order confirmation email: perhaps it ended up in your spam/junk folder?

    We attach great importance to supporting and satisfying each of our customers. Please do not hesitate to contact us if you cannot find your confirmation email at support@giorgia-bijoux.com 

  • If you have any problem with your order (lost package, defective item, wrong item, etc.) please contact us at support@giorgia-bijoux.com or via the contact form and we will offer you a solution very quickly.

Delivery

  • At Giorgia Bijoux, each piece of jewelry is made to order to best meet your expectations.

    Our delivery times include the production time, packaging time, and delivery time for your jewelry.

    Free tracked standard home delivery is available for all our jewelry.

    🚚 Delivery

    🇫🇷 Delivery in Metropolitan France

    • Jewelry without engravings/inscriptions: 7 to 15 days.
    • Jewelry with engravings/inscriptions: 10 to 20 days.

    These timeframes may vary depending on your exact address.

    🌎 International Delivery

    Europe: same delivery times as for France.

    North America (Canada & USA): up to 10 additional days may apply for these destinations.

    Africa, South America, Asia, and the French overseas territories: up to 20 additional days may apply for these destinations.

    Please be assured that our team does everything possible to ensure you receive your package as quickly as possible. Your patience will be rewarded with the receipt of your unique piece of jewelry!

    Due to additional COVID-19 safety precautions, we fulfill all orders in a timely manner, with 95% of our orders arriving on time. Some deliveries may be delayed, and we appreciate your patience during this time.

  • Standard home delivery is free for all our jewelry, with no minimum purchase!

    We also offer paid premium home delivery (€3.90 for orders from €0 to €99.99 and €6.90 for orders over €100), which includes loss/theft/breakage insurance for the transport of your jewelry. The ideal guarantee for peace of mind if the transport of your jewelry does not go as planned.

    This insurance allows us to replace the products covered by the guarantee at our expense.

  • Yes, we ship our products worldwide. Please see our shipping policy for more details.

  • If your order is incomplete upon receipt of your first package, please do not worry. We sometimes ship orders in multiple/separate packages to allow for faster shipping. This is the case when the jewelry items come from two different warehouses, for example.

    You should therefore receive several tracking numbers in the shipping confirmation email.

  • We are sorry to hear that your order has not yet arrived. If the delivery times have passed, please wait a few more days. Some packages may experience delays due to strikes, logistical issues, and other problems.

    Please contact us at support@giorgia-bijoux.com if your package still hasn't arrived after waiting a few more days so that we can help you.

  • Once your order has been shipped, a shipping confirmation email containing the tracking number(s) has been sent to you.

    You can track your order directly on our website on our order tracking page.

    To access the information provided by the carrier: please enter your email address and your order number or directly the tracking number(s) that were sent to you in the shipping confirmation email. 

    If your tracking number is not recognized: don't worry, your package is on its way. Please enter the tracking number again a few days after your first attempt; it should normally be recognized. There may be a slight delay between the actual status and the information provided by the carrier for your package.

  • Please note that it is the customer's responsibility to provide us with a correct and complete delivery address.

    • If your order has not yet been shipped (usually within 2 days of the order date), we may still be able to change the delivery address. Contact us immediately at support@giorgia-bijoux.com, and we will do our best to update it. Simply send us your corrected address along with your order number, and we will update your information. 
    • If your order has already been shipped (you have received our shipping confirmation email), no changes can be made to the order. You will then be responsible for the successful delivery of your package. In this case, we recommend contacting your local post office with the tracking number provided to explain the situation and correct your address before final delivery.

    In general, we are not responsible for any packages that are refused, not collected from the local post office, or cannot be delivered to the specified address because you entered an incorrect name or address when placing your order. Therefore, please remember to carefully check your address when placing your order.

  • Don't worry, most of our items will be left in your mailbox if they are small enough. If the mail carrier cannot access your mailbox or your package is too large, it will be left at your local post office for you to pick up. 

    In rare cases, the carrier may drop off your package at a pickup point near you. In this case, we will send you all the information you need to collect it.

Returns & Refunds

    • For personalized jewelry without engraving/inscription (mainly the initial collection), we accept returns within 30 days of receiving your products. However, return shipping costs are your responsibility. See our return policy.
    • For personalized jewelry with engraving/inscription (name collection), the highly personalized nature of this type of jewelry means we cannot resell it to another customer. We therefore do not accept returns.

    In the event of a manufacturing defect or an input error on our part in the engraving of your jewelry, please report it to support@giorgia-bijoux.com within 30 days of receipt so that we can send you a new one at our expense.

    • If you opted for free standard delivery when placing your order, you will only be responsible for the return shipping costs of the products.
    • If you opted for paid premium delivery with loss/theft/damage insurance when placing your order, you will be responsible for the return shipping costs of the products, and the cost of the loss/theft/damage insurance will not be refunded.

Product & Warranty

  • We guarantee that all products sold through our online store are free from manufacturing defects. We are happy to process any request for an exchange or return related to a defective item, provided that the following conditions are met:

    • The item must have been purchased from our online store.
    • The item must not have been used.
    • The request must be made within 30 days of receipt.

    If you wish to exchange or return a product due to a manufacturing defect, please contact us at support@giorgia-bijoux.com

  • Our jewelry is designed in France and produced in Europe and Asia to better control our design costs and be able to offer you more and more jewelry to customize at a fair price.

Payment & Security

  • All payments on our website are 100% secure, with data encrypted using an SSL protocol. We use reliable payment providers such as Stripe & PayPal. We therefore do not have access to your banking details.

    You can therefore place your orders at Giorgia Bijoux without any worries.

  • We accept payments by credit cards such as Visa, Mastercard and American Express. We also accept payments with Apple Pay and PayPal.

Others

  • If your promo code does not work, please check the expiration date of the code on our website or our social media channels. 

    If you cannot find it, please contact our team directly via email at: support@giorgia-bijoux.com

    Still need help?

    Please contact us then. A member of our team will respond to you shortly.

    Access the contact form